Frequently Asked Questions
Your guide to premium outdoor gear and rental services.
What is your return policy for outdoor gear?
We offer a 30-day return policy on all unused gear in its original packaging. Please note that for safety reasons, climbing equipment and used technical apparel cannot be returned.
How do I determine the correct ski or snowboard size?
Our size guides are based on height, weight, and skill level. You can find specific charts on each product page, or contact our experts for a personalized recommendation.
Do you offer international shipping?
Yes, we ship to over 50 countries. Shipping costs and delivery times vary by location and are calculated at checkout. Please note that international orders may be subject to customs duties.
Can I reserve rental equipment online?
Absolutely. You can reserve skis, snowboards, and mountain bikes through our online portal. We recommend booking at least 48 hours in advance to ensure availability during peak seasons.
Are your products covered by a warranty?
All new equipment is covered by the original manufacturer's warranty. Base Mountain Sports also provides a 1-year limited guarantee against defects on select premium brands.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress in real-time.